Access your notes, assessments and client history exactly when you need them, no spinners, no outages mid-session.
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Reliability
Never lose a session note again.
Your clinical work is too important for unreliable technology. Here's how PractaLuma keeps your documentation safe, available and recoverable, plus what we put in writing.
98%Uptime guaranteed every month for active, paid users.
LiveAn incident dashboard you can watch, no hiding, no excuses.
RefundFall below 98% in a month and that month's subscription is refunded.
24/7Around your schedule, early mornings, late nights, weekends.
Reliability without excuses
A promise we measure, not just market.
Most software talks about "industry-leading uptime" and leaves it there. We publish the number, track it live, and refund you when we miss.
Uptime guarantee
We track everything
Money-back promise
Built for your schedule
Our reliability commitment
Available 98% of every month. In writing.
We guarantee PractaLuma is available 98% of every month for customers who have been active, paid users for at least 15 days in that month. We track the promise on a live incident dashboard, no hiding, no excuses.
If we ever fall short, we automatically refund that month's subscription; annual plans are calculated pro-rata. Because your clinical work deserves technology that works as hard as you do.
Why it matters
What reliability buys back for your practice.
Downtime isn't an abstract metric in mental health. It's a missed session, a late report, a client kept waiting. Reliable tooling protects all three.
Complete assessments and funder reports on schedule, without the platform falling over at the worst moment.
Meet reporting deadlines
Spend your time with clients, not wondering whether your tools will be there when you open the laptop.
Focus on what matters
Reliability you can count on
See the platform clinicians trust to be there.
Join mental-health clinics across Australia who run their whole practice on PractaLuma, and count on it when it matters most.